Delivery and Courteous Service
At Accent Meubles, we are committed to providing an outstanding in-store and delivery service carried out by courteous and highly knowledgable sales associates and conscientious delivery staff, so that every step unfolds in a professional manner and meets your expectations.
To ensure quality service, we ask you to plan the location of your new furniture prior to the arrival of our delivery staff. It is also important to check beforehand that the furniture will fit through all of the tight spaces in your home (doorways, hallways, stairs). In those rare cases where space is very restricted, we may ask you for a liability waiver against any damage to your property.
If you live in a building with access to an elevator, we ask you to make sure it can be used when the delivery staff arrive.
Most of our dealers offer an assembling service. For more information, please get in touch with your dealer.
For safety and insurance reasons, the installation of certain appliances requires the services of a licensed plumber. Gas appliances require the services of technicians specialized in the field, and are therefore your responsibility. We reserve the right to refuse to install an appliance deemed dangerous for your property.
You will be informed of the arrival of your items and can pick them up during store business hours.
Used Item Pick-up
Your dealer offers a used household item pick-up service. For more information, contact your local dealer.
Certain conditions apply. Ask your dealer for details.
Based on our availability and those of the dealer.
Should you wish to cancel a delivery, you must inform us as quickly as possible. In the event of late cancellation or of a delivery not carried out due to your absence, fees may apply.
All merchandise purchased and used for residential use is covered by the manufacturer's warranty. For more details, consult the documentation related to your product or contact us. If you notice any damage or breakage upon delivery or when you pick up your merchandise, you must report it within 24 hours of taking possession and have it noted on your invoice or delivery slip in order for your request to be accepted.
Dimensions and Colors
Despite the fact that we try to display the colours of our products as precisely as possible on our Web site, these remain approximate. We cannot guarantee this aspect, since colours may vary depending on the software or screen used.
Accent Meubles offers you a wide choice of colours, fabrics or leather on certain models to enable you to customize your furniture. However, Accent Meubles cannot be held responsible for delays in the manufacturing of furniture ordered. However, we are committed to keeping you informed should a new delivery date be necessary.
According to the law, a merchant is not obliged to take back goods sold to you, to exchange them or to give you a credit note, if the goods are not defective.